Terms & Conditions
Copyright (c) 2017 mentorgraphix.com .All rights are reserved. It is prohibited to copy or republish any of the materials and software contained on the mentorgraphix.com web site.
COPYRIGHTS AND TRADEMARKS
You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your Products. By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorize mentorgraphix.com to produce the Products on your behalf.
You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your Products. By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorize mentorgraphix.com to produce the Products on your behalf. All information, data, text, photographs, graphics, messages and any other materials (“Content”) are the sole responsibility of the person that produced such Content. Hence you are responsible for all Content that you send, upload, post or otherwise transmit via the website. You agree to comply with all local rules regarding online conduct and acceptable Content.
You agree to not use the website to upload, post or otherwise transmit any Content that contains indecent, anything unlawful, or any content that infringes the intellectual property rights or other proprietary rights of mentorgraphix.com or any third party. mentorgraphix.com does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will mentorgraphix.com be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable.You agree that you are responsible for protecting your password and controlling access to your registered account.
You agree that you will be responsible for all orders placed or other actions that are taken through your registered account. When you, or someone to whom you have given access, orders a print item using your password, you grant mentorgraphix.com the world-wide, royalty free and non-exclusive license to use, reproduce, sublicense, modify, adapt, publish, display and create derivative works from the Content on the website and on the printed product for the purposes of storing designs or processing print orders.You acknowledge that mentorgraphix.com and its designees shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. mentorgraphix.com may preserve Content and may also disclose Content if required to do so by law or in the case that such disclosure is necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of mentorgraphix.com, its users and the public.
mentorgraphix.com will only provide design files at 72 DPI (low resolution).If you would like to purchase higher resolution designed files, please contact firstname.lastname@example.org for a quote.
CUSTOMER SUBMITTED ARTWORK
All artwork or designs and images must be provided in CMYK format and with a minimum resolution of 300 DPI. mentorgraphix.com is not responsible for any color changes that occur in conversions from RGB to CMYK color modes. mentorgraphix.com is also not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
PROOFING & MATCHING
All print jobs require customer approval of the final art work and job specification sheet. Once an order has been placed, final artwork proofs and a job specification sheet will be sent to customers via email. Customers are responsible for reviewing all details mentioned in the specification sheet, including but not limited to, delivery dates and or production speed, and confirm that all of the customer requirements have been accurately noted. mentorgraphix.com is not liable for any specifications and requirements beyond what are noted in the final specification sheet. In addition, it is the responsibility of the customer to review the final artwork proof as proofreading is the responsibility of the customer. Due to the multiple ways that files are prepared, unplanned changes can occur. What is shown on the final proof represents what will be printed. mentorgraphix.com strongly recommends that the proof be printed out at 100% to check actual position, spelling, and other design elements. mentorgraphix.com will not be responsible for any design or spelling issues that are not identified by the customer and communicated to mentorgraphix.com immediately. Upon approval, the design file and job specifications will be forwarded to the production department and printed as is.
mentorgraphix.com is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs predict design layout, text accuracy, image proportion and placement, but not color or density.mentorgraphix.com will try to match the gradient density of each color in duo-tone.mentorgraphix.com is not liable for the final appearance of a duo-tone unless the customer orders a color match proof. In addition, application of lamination may effect or change the appearance of the printed colors.mentorgraphix.com is not liable for the final color appearance of a laminated product(s).
Please note that the paper/card stock used for printing for our products is not food grade. any such requirement should be communicated in writing immediately. If you’ve any specific food grade requirement with regards to paper stock, please let us know before placing this order.
CUSTOMER IS RESPONSIBLE FOR PROOF AND LAYOUT APPROVAL PRIOR TO THE PRINTING
Smentorgraphix.com is NOT LIABLE for errors in a printed product caused by any of the following:
Graphics Orientation or Placement and Incorrect Font Usage
Spelling, Grammatical and Punctuation Errors
Wrong Die cuts, slits or Incorrect and Missing Folds
Finished Product Size
COLOR ACCURACY AND HARDCOPY PROOFS
mentorgraphix.com will reproduce color from submitted print-ready files as closely as possible. However, mentorgraphix cannot guarantee color match and color density because of limitations in the printing processes, different properties of various printing surfaces, as well as neighboring image ink requirements. The accuracy of color reproductions is guaranteed to be within 90% of the final proof you approved. Please note that mentorgraphix can only guarantee color reproduction for your print-ready files if you order a hardcopy proof for an additional charge. Please note that mentorgraphix is not responsible for color variations between submitted print-ready images and the actual artwork or product they represent.
You agree that you shall indemnify and defend mentorgraphix.com and all parties from whom mentorgraphix.com has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms and Conditions or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products that was not part of the standard Site Content.
mentorgraphix.com will cancel your order prior to printing/shipping. However, if you’re ordered item has been shipped then it cannot be cancelled. Orders may be cancelable during the various production stages but cancellation charges will apply. Our Customer Service Team will inform you of any cancellation charges.
1) Orders are placed on-line.
2) Orders are reworked in our design department.
3) Orders are sent to the press.
4) Orders are collected by the shipping firm and shipped.
All orders are cancelable before stage 2.If an order is cancelled in stage 1; you will be charged $15 plus 5% of the total amount to cover payment processing, bank charges and to cover our design department fees. For orders cancelled in stage 2, minimum 20% of the total order amount is deducted as cancellation fees to cover our design department’s charges. After an order enters stage 3, we can still try to cancel the order but we cannot guarantee order cancellation. However, if the order is still in stage 3, and the user wants to have it cancelled; a minimum of 50% of the total order amount is deducted to cover expenses. Once an order reaches stage 4, it cannot be cancelled.
Once an order has been placed successfully, No Refunds are issued for any design services orders.
RETURNS AND REFUNDS
As all orders are unique, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credits.
The customer must notify mentorgraphix.com within 3 business days of order delivery of any defects, damage, or missing items discovered in the delivered products. mentorgraphix.com will not be responsible for any claims for defects, damage, or missing items that are not filed within 3 business days of the delivery date. In order to receive replacement products, customer must return (at their own expense) at least 99% of the received product within 10 days of the initial order delivery date. No returns will be accepted without prior written return authorization from mentorgraphix.com. All charges related to expedite printing (rush printing or shipping) are NOT REFUNDABLE, including those orders that are returned for any reason. No Exceptions.
ORDER SHIPPING AND DELIVERY
mentorgraphix.com offers the following production options when placing an order: STANDARD (Shipping Time NOT GUARANTEED):
Free Ground shipping within 48 contiguous states.
Usually Ships within 10 to 14 business days after final proof approval.
Shipping time for Standard Service is not guaranteed.
PRIORITY – Guaranteed to ship within 8 business days:
Free Ground shipping included within 48 contiguous states.
Products will be shipped within 8 business days after final proof approval
EXPRESS – Guaranteed to ship within 6 business days
FREE Ground shipping included within 48 contiguous states.
Products will be shipped within 6 business day after final proof approval
In all cases, final proof approval must be received by 11:00 AM EST otherwise one business day will be added to the shipping times. mentorgraphix.com will always act to print and ship orders in a timely manner. In no case shall mentorgraphix.com be liable for any consequences or damages resulting from any delay in the production, shipping, or delivery of the ordered products. All mentorgraphix.com customers agree not to hold mentorgraphix.com liable for delays in shipments caused by technical issues, weather conditions, shipping company delays, international customs issues, or any other circumstances beyond mentorgraphix.com’s direct control. mentorgraphix.com shipment and delivery dates are calculated based upon estimates provided by our suppliers and recent order history. mentorgraphix.com will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction or technical problems may delay the printing or shipping processes. In case of delays in the printing or shipping processes, rush charges or expedite fees will be refunded or waived where applicable. Orders cannot be cancelled due to delays in the printing or shipping processes. All mentorgraphix.com customers agree to pay all customs duties and fees on good that are shipped to their respective locations. It is the responsibility of the customers to make arrangements to clear customs for shipments delivered outside the United States.
mentorgraphix observes the following holidays: New Year Day (January 1st)
Martin Luther King Day
Independence Day (July 4th)
Thanks Giving Day
Day after Thanks Giving Day
Christmas Eve (December 24th)
Christmas Day (December 25th)
Boxing Day (December 26th)
DAMAGED AND LOST PACKAGES
Customers are responsible for inspecting all packages for any visible signs of damage or missing items (when compared to the items listed on the enclosed packaging slips or invoices) before accepting delivery. In case of damage or missing items, the customers should notify mentorgraphix.com and the delivery courier immediately. mentorgraphix.com will not be responsible for any damage or missing items claims that are not filed by the customer within 3 business days of order delivery. mentorgraphix.com is not responsible for 3rd party shipping errors, omissions or damaged shipments. Each ordered product is usually shipped with few extra pieces that are free of charge. Seldom order shipment may have slightly fewer pieces than ordered. Printing trade standards allow for underages or overages of up to 5%. Therefore, if exact quantity is needed, then it is suggested that customers should order 10% over the required quantity. Additional shipping and handling charges will be assessed for packages that have to be reshipped due to the fact that an error was made by the customer in submitting the proper shipping address.
DISCLAIMER OF WARRANTY
THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT OPERATION OF THE SITE MAY NOT BE UNINTERRUPTED OR ERROR FREE. REFERENCES AND LINKS TO PRODUCTS OR SERVICES OF INDEPENDENT COMPANIES MAY APPEAR ON THE SITE. THESE REFERENCES AND LINKS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED.
LIMITATION OF LIABILITY
IN NO EVENT SHALL MENTORGRAPHIX.COM OR ITS LICENSORS, SUPPLIERS, OR VENDORS, THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR FOR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT MENTORGRAPHIX.COM HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SITE OR OF FAILURE TO PROVIDE PRODUCTS OR SERVICES THAT YOU ORDER FROM MENTORGRAPHIX.COM OR ITS AFFILIATES, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM MISTAKE, OMISSION, VIRUS, DELAY, OR INTERRUPTION OF SERVICE. IN NO EVENT SHALL MENTORGRAPHIX.COM BE LIABLE OR RESPONSIBLE FOR ANY DAMAGES OR CONSEQUENCES ARISING FROM OR RELATED TO YOUR INAPPROPRIATE OR UNAUTHORIZED USE OF THIS SITE OR IT’S CONTENT.
Phone: 1 832 618 8566